Customer support desk A flexible, easy to use Customer Service Software for managing customer requests and tracking issues using help desk and live help.

Completely web based. No downloads. No software to install. Instant activation. Your own customer service portal may be up and running in 15 minutes. Our all-in-one service management software combines ticketed support (web and email based), live chat, real time web site visitors monitoring, knowledge base and customer database.

The Smart Answer offers very flexible licensing terms. An operator seat monthly fee is only $19.95. Add users as your business grows. Cancel unused operator seats or live help agent licenses during off peak months. No long term contracts, you simply pay month-to-month.
Learn more about Smart Answer or try demo help desk.

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Features at a glance
  • Trouble tickets
    Track issues, service requests, projects, work assignments.
  • Service management software
    Track ticket status and ownership, build instant performance reports. Use intelligent ticket routing and escalation.
  • Live help software
    Chat with your customers and monitor your web site visitors in real time.
  • Knowledge database
    Provide answers before they ask.
  • Embedded customer database
    Get customer info when you need it fast.
  • Multilingual
    Automated email language detection. Direct urls. more info...
  • Reliable
    Two node distributed failover cluster to ensure non-stop operations.